Refund Policy
We are committed to providing high-quality products and ensuring customer satisfaction at Grace Bookstore. Please review our refund policy below for books, cups, tote bags, Walmart, t-shirts, and dresses.
1. Eligibility for Refunds
Refunds are available under the following conditions:
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The product is defective, damaged, or has a manufacturing fault upon arrival.
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The product received is incorrect (e.g., wrong size, design, or item).
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The customer requests a return within 30 days of receiving the product.
2. Non-Refundable Items
We cannot accept refunds for:
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Personalized or customized items (e.g., customized tote bags or T-shirts).
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Items marked as "Final Sale."
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Products that have been used, worn, or washed.
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Items returned after the 30-day refund period.
3. Refund Process
To initiate a refund, follow these steps:
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Contact Us: Send an email to [Your Email Address] with your order number, a description of the issue, and photos of the item if it’s defective or incorrect.
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Approval: Our team will review your request within 3–5 business days and provide further instructions if your refund is approved.
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Return the Item: If requested, ship the item back to us in its original packaging. The customer is responsible for return shipping costs unless the item is defective or incorrect.
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Refund Issuance: Once the item is received and inspected, we will process your refund. Refunds will be credited to the original payment method within 7–10 business days.
4. Exchanges
If you'd like to exchange an item, please contact us at [Your Email Address]. Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be issued.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
6. Shipping Costs
7. Contact Us
If you have any questions about our refund policy, please don’t hesitate to reach out at [Your Email Address] or call us at [Your Phone Number]. We’re here to help!
