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Store Policy

Customer Care

We are committed to providing exceptional customer service at Grace Bookstore and ensuring your shopping experience is seamless, enjoyable, and fulfilling. Whether you have questions about our products, need assistance with your order, or have feedback, our Customer Care team is here to help.

How Can We Assist You?

  • Product Inquiries: Need more details about a book, gift item, or apparel? We're happy to help you find the perfect product.

  • Order Support: Questions about your order status, shipping, or delivery? Let us assist you every step of the way.

  • Returns & Exchanges: If you need help with a return or exchange, visit our [Return Policy](link to return policy) for more details or contact us directly.

  • Gift Certificates: Want to learn more about our gift certificates or need help to redeem one? We're here to guide you.

  • Feedback & Suggestions: Your thoughts matter to us. Please share your feedback so we can continue to improve your experience.

Contact Us:

At Grace, we strive to create a personalized and meaningful experience for every customer. Thank you for choosing us, and we look forward to serving you!

Privacy & Safety

Privacy and Safety Policy

At Grace Bookstore, your privacy and safety are paramount to us. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

 

Information We Collect

We may collect the following information when you use our website:

  • Personal Information: Your name, email address, phone number, shipping address, and payment information when you order or create an account.

  • Non-Personal Information: This includes browsing data, device information, and IP address to improve your shopping experience.

 

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service support.

  • Communicate with you regarding your orders, promotions, and updates.

  • Enhance your shopping experience by improving website functionality and product offerings.

  • Ensure the security of our website and protect against fraud or unauthorized activity.

 

Sharing of Information

Your information is treated with the highest level of confidentiality. We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Trusted Third-Party Service Providers: For order processing, payment gateways, and shipping.

  • Legal Authorities: If the law requires protecting our rights, safety, or property.

 

Data Security

We employ advanced security measures to protect your personal information:

  • Secure Payment Processing: All transactions are encrypted using industry-standard SSL (Secure Sockets Layer) technology.

  • Data Storage: Your information is stored securely on our servers with restricted access.

  • Fraud Prevention: We use monitoring tools to identify and prevent fraudulent activity.

 

Your Rights

You have the right to:

  • Access, update, or delete your personal information by logging into your account or contacting us directly.

  • Opt out of receiving promotional emails by clicking the "unsubscribe" link in any of our emails.

  • Request more information about how we handle your data.

 

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences and provide personalized content. You can manage or disable cookies through your browser settings.

 

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. It will be promptly deleted if we become aware of any such data.

 

Policy Updates

We may update this Privacy and Safety Policy as necessary to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the last revision date.

 

Contact Us

If you have any questions or concerns about this Privacy and Safety Policy, please contact us at:

  • Email: customerservice@grace Bookstore.com

  • Business Hours: 24/7

Thank you for trusting Grace BookStore. Your privacy and safety are our priorities.

Wholesale Inquiries

Wholesale Inquiry Policy

Thank you for your interest in partnering with Grace Bookstore for wholesale opportunities! We are excited to offer our books, tote bags, t-shirts, mugs, and other specialty items to retailers, organizations, and businesses for bulk purchasing.

 

How to Apply

To submit a wholesale inquiry, please email us at info@gracebookstore.com with the following details:

  1. Business Name and Address: Include the name of your business and physical location(s).

  2. Contact Information: Provide your name, email address, and phone number.

  3. Tax ID or Business Registration Number: To verify your eligibility for wholesale pricing.

  4. Intended Use: Let us know how you plan to distribute or sell our products (e.g., retail store, event, corporate gifting).

  5. Requested Products: Specify the items and quantities you are interested in ordering.

 

Pricing and Discounts

  • Wholesale pricing and discounts are available for bulk orders. Specific pricing tiers will be provided once your inquiry is reviewed.

  • Minimum order quantities may apply depending on the product.

 

Payment Terms

  • Payment is required upfront for all wholesale orders unless other terms are negotiated.

  • We accept major credit cards, PayPal, and bank transfers for wholesale transactions.

 

Shipping and Delivery

  • Wholesale orders are typically shipped within 7-14 business days, depending on the size and complexity of the order.

  • Shipping costs will be calculated and communicated at the time of order confirmation.

  • We ship domestically and internationally; additional fees may apply for international shipments.

 

Custom Orders

Please let us know your requirements for large bulk orders or special requests (e.g., custom branding or packaging). Custom orders may have extended lead times and additional costs.

 

Returns and Refunds

  • Wholesale purchases are final sales unless items arrive damaged or defective.

  • Damaged or defective products must be reported within 7 days of receipt for replacement or credit.

 

Contact Us

For any questions about wholesale opportunities, feel free to reach out to us at:

We look forward to partnering with you to share Grace Bookstores' inspiring, high-quality products with your customers!

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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